AI Agents that do the work.
We build custom AI agents and LLM-powered apps for B2B ops teams and high-enquiry-volume businesses — autonomous agents, RAG on your own data, team copilots and agent workflows with real tool-use, integration and guardrails. AUD pricing, AEST account managers, no lock-in contracts.
The deeper, custom-build tier of our AI Solutions practice — for when you need a bespoke agent or LLM app built and integrated properly.
Australian business hours (AEST/AEDT) — Monday to Saturday.
150+
Australian Clients
AUD $8M+
Ad Spend Managed
7 Yrs
In The Market
4.9★
Google Rating
What we build
From autonomous agents and RAG systems to LLM-powered apps and team copilots — grounded in your own data and integrated with your stack.
Custom AI Agents
Autonomous agents that do more than answer — they read a request, decide the next step, take action and check the result. We build single-purpose and multi-step agents that handle real work, always under human sign-off on anything consequential.
LLM-Powered Apps
Custom applications built on large language models — internal copilots, drafting tools and smart search interfaces your team opens like any other app, tuned to your workflow rather than a generic chatbot bolted on the side.
RAG On Your Data
Retrieval-augmented generation grounds the model in your business's actual documents — policies, contracts, specs, product data — so answers are accurate, current and citable, not plausible-sounding guesses that put your name at risk.
AI Copilots For Teams
Copilots that sit alongside your ops, sales and support teams inside the tools they already use — drafting first-cut responses, summarising long documents and surfacing the right knowledge at the moment they need it.
Agent Workflows & Tool-Use
We give agents the ability to use tools — calling APIs, querying your systems, updating records and chaining steps — so an agent completes a multi-step task end to end instead of stopping at a single reply.
Integration & Guardrails
Every agent is wired into the systems you already run, with evaluation, guardrails, logging and a clear human checkpoint on high-stakes actions — so it is reliable and auditable, not an ungoverned black box.
How we deliver AI agent projects
Discovery & Use-Case Scoping
We map where an agent delivers the clearest, safest payback for your business — usually high-volume enquiry handling or knowledge-heavy ops work — and define exactly what it should, and should not, be allowed to do before any build begins.
Data & Retrieval Design
We structure your knowledge base for RAG — choosing what the agent can retrieve, how it is chunked and grounded — so every answer is accurate, current and traceable back to source rather than invented.
Agent Build & Tool Integration
We build the agent or LLM app, connect it to the tools and data your team already runs, and give it the tool-use it needs to complete tasks rather than just talk about them.
Evaluation & Guardrails
We test the agent against your real scenarios, add guardrails, logging and human checkpoints, and red-team the edge cases before anything touches live customers or records.
Launch, Monitor & Scale
We launch with monitoring in place, track accuracy and hours saved, then widen the agent's remit into adjacent tasks as trust and results build.
Why Australian businesses choose Madsun Media
Results-Driven Strategy
Every campaign is built around measurable outcomes — qualified leads, revenue growth, and ROI — not vanity metrics. We are accountable to your bottom line.
Australian Business Hours
Your dedicated account manager works AEST/AEDT hours. Meetings, approvals, and turnarounds happen on your schedule, every business day.
Dedicated Account Manager
One senior contact for the full engagement — no call-centre handoffs, no rotating juniors. You always know who is working on your account.
AU-Compliant & Transparent
Australian English copy, AUD invoicing with GST, Privacy Act-compliant practices, and weekly written reports. Full transparency, no surprises.
AI Agents FAQs
AI Agents by city
Exploring the bigger picture? Start with our broader AI practice.
“Their research agent reads an inbound brief, pulls the right precedents from our own library and drafts a first response before anyone touches it. It handles the volume a small team used to, and everything still gets a human sign-off.”
Head of Operations
Professional Services Firm, Australia
Ready to put an AI agent to work?
Custom AI agents, RAG systems and LLM apps from AUD $8,000 — fixed-scope quotes, AUD invoicing with GST, no lock-in and full ownership of the build.
Australian business hours (AEST/AEDT) — Monday to Saturday.